If error is bigger than 1'' for any parts, then please choose custom size, there is o extra cost to do custom size here, we just want our dresses fit you like gloves, dress will fit well if measurements provided are accurate.
For standard size dresses, we need to put them into corresponding mannequin to check, only dresses fit mannequin well, then we can send them out; For custom size dresses, each dress will be checked at least 4 times by 4 different workers, we need to control error less than 0.5''
"7 Day Money Back Guarantee" is available for standard size no bigger than US14 items. Custom dresses cannot be returned for any reason and are final sale.
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The prom dress is fully lined, 4 bones in the bodice, chest pad in the bust, lace up back or zipper back are all available, total 126 colors are available.
This prom dress could be custom made, there are no extra cost to do custom size and color.
1, Material:chiffon, elastic silk like satin, pongee, beads, sequins, rhinestones.
2, Color: picture color or other colors, there are 126 colors are available, please contact us for more colors.
3, Size: standard size or custom size, if dress is custom made, we need to size as following
shoulder to shoulder :_______cm/inch (measured from back of shoulder)
shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt)
nipple to nipple:_______cm/inch
armhole__________cm/inch (end of arm)
4, Delivery time: prom dress
Rush order: within 15 days, please add $30.00.
Normal time: Within 25 days (From May to Dec)
Around 30 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.
5, Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
6, Shipping: by UPS or DHL or some special airline.
7, Payment: Paypal, bank transfer, western union, money gram and so on.
8, Return Policy:prom
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.
9, Custom taxes
Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
We do long time dresses for some famous brands, we also make dresses for designers in European and USA client, please trust us, our strong team could make sure each dress will be your dream dresses.
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Please note the request on the after-sale problem shall be issued within 7 natural days after the item arrives at you, then package must be returned within 30 days from date of delivery.
New policy updated from all express companies from Oct 1st, 2021
Please report us the abnormal situation of the package within 30 days from date of shipping otherwise the Express refuse to pay any loss of package
Normal order: Around 30±5 natural days from date of confirmation.