Return & Cancellation Policy

At SposaDresses, we are dedicated to providing you with the best shopping experience. We understand that ordering a dress for your special occasion is an important decision. Please review our policies below carefully to ensure a smooth process.

1. Standard Size Dresses (Size US 14 & Under)

We gladly accept returns for standard-size dresses (US 14 and under) ordered in the picture color.

• Quality Issues or Damage: We will issue a full refund, including the shipping and rush fees (if applicable), for any damaged, defective, or mis-shipped dresses. Clear photographs proving the issue are required.
• Change of Mind / Not Satisfied: If there are no quality issues but you wish to return the dress, we offer a 90% refund on the dress cost. A 10% restocking fee will be automatically deducted to cover processing charges. Please note: Original shipping fees and rush fees are non-refundable, even if your order originally qualified for free shipping.
• Return Shipping Costs: You are responsible for all return shipping fees and packaging materials. We do not provide prepaid return labels. If returning multiple items, we recommend sending them back in one package.
• Condition of Items: All items must be returned in their original condition—unworn, unwashed, unaltered, undamaged, and with original tags attached. Items that do not meet these criteria will not be refunded.

2. Custom Orders & Plus Sizes (Final Sale)

We offer free custom sizing because we want your dress to fit perfectly. However, custom dresses are tailored specifically to the unique measurements (bust, waist, hips, height, and hollow-to-floor) you provide. Because no one else will be able to wear that exact dress once it is completed, we cannot accept returns or exchanges on custom or plus-size dresses unless there is a verified quality problem.

Please double-check your measurements and color choices! If you are unsure about a color or fabric, we strongly urge you to order fabric swatches before placing your dress order, as screen resolutions can cause color discrepancies.

3. Accessories, Swatches & Rush Fees

• All fabric swatches, measuring tapes, veils, and accessories are Final Sale. No returns or exchanges for any reason.
• Rush fees are non-refundable, except in the case of defective items.

4. Exchange Policy

Because most of our dresses are made-to-order, we do not have ready-made stock to offer direct exchanges. If you need a different size or style, please follow the return process for the unwanted item (if it is eligible for return) and place a new order for the replacement item. You will receive a 90% refund for the returned dress. Promotional pricing or discounts from the original order cannot be applied to the new order.

5. How to Process a Return

1. Contact Us: Email our Customer Service at okbridal@hotmail.com within 7 natural days of receiving your order. Include your order number, an explanation of the issue, and photographs if claiming a defect. Do not return items without prior approval.
2. Ship It Back: Once your return is approved via email, please ship the dress back to the provided address within 3-7 days. Crucial: You must include a note inside the package with your Order Number, Email, and Full Name. We cannot process refunds for unidentified packages.
3. Inspection & Refund: Upon receiving your package, we will inspect the dress within 3-5 business days. Once confirmed, the refund will be processed. It typically takes 10-15 business days for the funds to appear in your account, depending on your bank's processing times.

6. Order Cancellation & Modification Policy

We begin processing orders immediately upon payment. Once the tailoring process begins, labor and material costs are incurred. Therefore, our cancellation policy is time-sensitive:

• Within 24 hours of payment: 100% Full Refund.
• Within 24 to 72 hours of payment: Partial refund (50% of the dress price + 100% shipping cost).
• Within 72 to 120 hours of payment: Partial refund (30% of the dress price + 100% shipping cost).
• Beyond 120 hours (but unshipped): Partial refund (20% of the dress price + 100% shipping cost).
• Shipped Orders: Once an order has been shipped, it can no longer be canceled.

To cancel or modify an order, please email okbridal@hotmail.com with your order number. The cancellation timeframe is calculated based on when we receive your email.